About this Site


Mismatch.design is a community dedicated to advancing inclusive design.

Our Story
Although inclusive design is a rising topic of interest in business, many leaders don’t know where to begin. Mismatch.design is about growing a global community of inclusive design practitioners. We connect and learn through shared stories and resources. We believe inclusion is more than a nice idea. It’s an economic imperative and a repeatable practice. 

Some of us might hesitate to call ourselves designers. Some of us are lifelong design professionals at the most influential companies in the world. We’re united by our own experiences with exclusion. These experiences motivate us to recognize and remedy exclusion in the world around us, one design at a time. 

Our content is guided by these principles:

  1. Inclusion is ongoing and imperfect. Now is the perfect time to start and there’s no such thing as a finish line.

  2. Focus on how we build solutions before what solutions to build. Inclusive solutions are designed with and by, not for, excluded communities.

  3. Language, in all its verbal and non-verbal forms, is our most essential interaction with each other. Great discourse respects diversity. And each other.

The word “mismatch” comes from the World Health Organization’s definition of disability as a “mismatched interaction between the features of a person’s body and the features of the environment in which they live.” This social model of disability underscores a designer’s responsibility. Every design choice either increases or decreases those mismatches between people.

Mismatches are the building blocks of exclusion. They happen across many facets of human diversity. They happen with the physical objects that we touch. The digital experiences that connect us to information. The language that we use to connect with each other.

We’re dedicated to exploring all these facets in pursuit of design skills, methods, and tools that work for the full range of human diversity. Inclusive design doesn’t mean you’re designing one thing for all people. You’re designing a diversity of ways for everyone to participate in an experience so that they have a sense of belonging. At the end of the day, inclusive design is good design. But it takes practice.

Join us on this journey.