Recognizing Exclusion Is the Key to Inclusive Design: In conversation with Kat Holmes

 Image description: A cartoon illustration of a group of people with different disabilities. All the figures are facing forward and there are symbols and icons floating above their heads.

Source: POSSIBLE via Campaign US

Byline: Rebecca Bedrossian, Global Content Director, POSSIBLE

Excerpt: 

How can inclusive design remedy exclusion?

The key to inclusive design is working closely with excluded communities to create better solutions. Recognize who’s most excluded from using a solution and then bring them into the heart of the design process. People who navigate mismatched interactions every day of their lives will bring ingenuity and deep expertise in how to solve those design challenges. For example, there are many teams in tech that are working on the design of voice-based interfaces. There are also communities of people who have have been using speech-commands to control computer interfaces for much of their lives, often because they are unable to use a keyboard. Bringing people with this expertise into the design process can lead to invaluable insights into how to build great voice-based experiences for everyone.